How to Update Chat Video Pro

This guide walks you through updating Chat Video Pro to the latest version inside Adobe Premiere Pro.

Updating ensures you have:

• The latest features

• Bug fixes and performance improvements

• Compatibility with newer models and workflows

Important: Chat Video Pro updates require uninstalling the previous version before installing the new one. This is normal for CEP extensions and does not affect your license.

Before You Begin

Make sure:

• Adobe Premiere Pro is closed

• You have access to the ZXP installer you originally used

• You are logged into Chat Video Pro to download the latest version

Your license and settings are not affected by updating.

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Step 1: Uninstall the Current Version

1. Open the ZXP Installer you used when first installing Chat Video Pro

2. Click Premiere Pro

3. Select Chat Video Pro

4. Click Uninstall

Wait until the uninstall process completes before moving on.

If Premiere Pro is open during uninstall, the process may fail.

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Step 2: Install the Latest Version

1. Open Chat Video Pro (before uninstalling, if needed)

2. Go to the Gear icon → Updates → Download

3. Download the latest ChatVideoPro.zxp file

4. Open the ZXP Installer

5. Drag and drop the new .zxp file into the installer

6. Confirm the installation

7. Done ✅

Once installed, you can launch Adobe Premiere Pro and open Chat Video Pro as usual.

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After Updating

After restarting Premiere Pro:

• Open Chat Video Pro

• Confirm the version number Gear icon → Updates

• Test a simple generation to confirm everything is working

If you experience issues, see:

• Installation & Setup FAQ

• Generation Errors & Failed Jobs FAQ

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Common Update Questions

Do I need to uninstall before updating?

Yes. Chat Video Pro updates require uninstalling the previous version first. Installing over an existing version may cause issues.

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Will updating remove my license or settings?

No. Your license remains valid. In rare cases, you may be prompted to re-enter your API key.

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What if the new version doesn’t appear in Premiere Pro?

Try:

1. Restarting Premiere Pro

2. Restarting your computer

3. Reinstalling the .zxp file

If the issue persists, see the Installation FAQ or contact support.

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How often should I update?

We recommend updating whenever a new version is released to ensure:

• Best performance

• Latest features

• Continued compatibility

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Need Help Updating?

If you run into issues:

• Open Chat Video Pro → Gear icon → Contact Us

• Or email support [email protected]

Include:

• Your OS (macOS or Windows)

• Premiere Pro version

• What step you’re stuck on

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Next: Learn how to track changes and usage in the Usage Dashboard.