Generation Errors & Failed Jobs FAQ
This page covers common issues related to failed generations, missing results, errors, and unexpected behavior when generating images or videos with Chat Video Pro.
Why did my generation fail?
Generations can fail for a few common reasons:
No credits available in your provider account
Network or timeout interruption
Incorrect input type (e.g. image required but not provided)
Unsupported model or settings
Provider-side temporary issues
Most failures are configuration-related, not permanent errors.
Credits were spent, but I didn’t get a result
This is one of the most common questions.
In many cases:
The generation did complete successfully
But the result did not return to Chat Video Pro due to:
A timeout
A local interruption
Premiere Pro becoming unresponsive
👉 Always check https://fal.ai/dashboard/recent-history If it appears there, the generation ran.
If the job does not appear in the dashboard, contact support.
Nothing happens when I click “Generate”
Try the following steps in order:
Confirm your API key is saved
Make sure you have credits available
Check that a supported model is selected
Try a shorter prompt
Restart Premiere Pro
Restart your computer (if Premiere is frozen)
If nothing appears after restarting, check your provider dashboard to confirm whether the request was sent.
I see “403”, “Unauthorized”, or “Permission Denied”
This error almost always means one of the following:
Your provider account balance is empty
Your API key is invalid or incomplete
Access permissions were revoked
Fix:
Log into your provider dashboard
Add credits
Re-copy and paste your API key
Restart Premiere Pro
Error: “At least one image URL is required”
This happens when:
You select an image-based or image-to-video model
But no image is present in the composer
Fix options:
Use the Frame Capture button
Import an image into the chat
Switch to a text-only model if appropriate
The composer adapts based on inputs — mismatched inputs cause this error.
The generation took a long time and then failed
Possible reasons:
High-resolution or long-duration request
Temporary provider load
Network interruption
Best practice:
Start with shorter clips
Test at lower resolution
Scale up only after confirming the workflow
The generation worked before, but not now
Check the following:
Do you still have credits?
Did your API key change?
Is the selected model still supported?
Did you update Premiere Pro recently?
A restart of Premiere Pro resolves most intermittent issues.
My result appeared once, then disappeared
This can occur if:
Premiere Pro refreshes the panel
The session resets
The panel reloads after a crash
Your generation is not lost. Check the provider dashboard — completed jobs remain accessible there
What information should I send to support?
If you need help, include:
Approximate time of generation
Model used
What you were trying to generate
Error message (if shown)
Your OS and Premiere Pro version
This allows support to diagnose issues quickly.
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