# Generation Errors & Failed Jobs FAQ

### **Why did my generation fail?**

Generations can fail for a few common reasons:

* No credits available in your provider account
* Network or timeout interruption
* Incorrect input type (e.g. image required but not provided)
* Unsupported model or settings
* Provider-side temporary issues

Most failures are **configuration-related**, not permanent errors.

***

### **Credits were spent, but I didn’t get a result**

This is one of the most common questions.

In many cases:

* The generation **did complete successfully**
* But the result did not return to Chat Video Pro due to:
  * A timeout
  * A local interruption
  * Premiere Pro becoming unresponsive

👉 **Always check** [**https://fal.ai/dashboard/recent-history**](https://fal.ai/dashboard/recent-history)\
If it appears there, the generation ran.

If the job does *not* appear in the dashboard, contact support.

***

### **Nothing happens when I click “Generate”**

Try the following steps in order:

1. Confirm your API key is saved
2. Make sure you have credits available
3. Check that a supported model is selected
4. Try a shorter prompt
5. Restart Premiere Pro
6. Restart your computer (if Premiere is frozen)

If nothing appears after restarting, check your provider dashboard to confirm whether the request was sent.

***

### **I see “403”, “Unauthorized”, or “Permission Denied”**

This error almost always means one of the following:

* Your provider account balance is empty
* Your API key is invalid or incomplete
* Access permissions were revoked

**Fix:**

1. Log into your provider dashboard
2. Add credits
3. Re-copy and paste your API key
4. Restart Premiere Pro

***

### **Error: “At least one image URL is required”**

This happens when:

* You select an **image-based or image-to-video model**
* But no image is present in the composer

**Fix options:**

* Use the **Frame Capture** button
* Import an image into the chat
* Switch to a text-only model if appropriate

The composer adapts based on inputs — mismatched inputs cause this error.

***

### **The generation took a long time and then failed**

Possible reasons:

* High-resolution or long-duration request
* Temporary provider load
* Network interruption

**Best practice:**

* Start with shorter clips
* Test at lower resolution
* Scale up only after confirming the workflow

***

### **The generation worked before, but not now**

Check the following:

* Do you still have credits?
* Did your API key change?
* Is the selected model still supported?
* Did you update Premiere Pro recently?

A restart of Premiere Pro resolves most intermittent issues.

***

### **My result appeared once, then disappeared**

This can occur if:

* Premiere Pro refreshes the panel
* The session resets
* The panel reloads after a crash

Your generation is **not lost**.\
[Check the provider dashboard](https://fal.ai/dashboard/recent-history) — completed jobs remain accessible there

***

### **What information should I send to support?**

If you need help, include:

* Approximate time of generation
* Model used
* What you were trying to generate
* Error message (if shown)
* Your OS and Premiere Pro version

This allows support to diagnose issues quickly.

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