Generation Errors & Failed Jobs FAQ

This page covers common issues related to failed generations, missing results, errors, and unexpected behavior when generating images or videos with Chat Video Pro.

Why did my generation fail?

Generations can fail for a few common reasons:

• No credits available in your provider account

• Network or timeout interruption

• Incorrect input type (e.g. image required but not provided)

• Unsupported model or settings

• Provider-side temporary issues

Most failures are configuration-related, not permanent errors.

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Credits were spent, but I didn’t get a result

This is one of the most common questions.

In many cases:

• The generation did complete successfully

• But the result did not return to Chat Video Pro due to:

  • A timeout

  • A local interruption

  • Premiere Pro becoming unresponsive

👉 Always check https://fal.ai/dashboard/recent-history If it appears there, the generation ran.

If the job does not appear in the dashboard, contact support.

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Nothing happens when I click “Generate”

Try the following steps in order:

1. Confirm your API key is saved

2. Make sure you have credits available

3. Check that a supported model is selected

4. Try a shorter prompt

5. Restart Premiere Pro

6. Restart your computer (if Premiere is frozen)

If nothing appears after restarting, check your provider dashboard to confirm whether the request was sent.

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I see “403”, “Unauthorized”, or “Permission Denied”

This error almost always means one of the following:

• Your provider account balance is empty

• Your API key is invalid or incomplete

• Access permissions were revoked

Fix:

1. Log into your provider dashboard

2. Add credits

3. Re-copy and paste your API key

4. Restart Premiere Pro

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Error: “At least one image URL is required”

This happens when:

• You select an image-based or image-to-video model

• But no image is present in the composer

Fix options:

• Use the Frame Capture button

• Import an image into the chat

• Switch to a text-only model if appropriate

The composer adapts based on inputs — mismatched inputs cause this error.

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The generation took a long time and then failed

Possible reasons:

• High-resolution or long-duration request

• Temporary provider load

• Network interruption

Best practice:

• Start with shorter clips

• Test at lower resolution

• Scale up only after confirming the workflow

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The generation worked before, but not now

Check the following:

• Do you still have credits?

• Did your API key change?

• Is the selected model still supported?

• Did you update Premiere Pro recently?

A restart of Premiere Pro resolves most intermittent issues.

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My result appeared once, then disappeared

This can occur if:

• Premiere Pro refreshes the panel

• The session resets

• The panel reloads after a crash

Your generation is not lost. Check the provider dashboard — completed jobs remain accessible there

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What information should I send to support?

If you need help, include:

• Approximate time of generation

• Model used

• What you were trying to generate

• Error message (if shown)

• Your OS and Premiere Pro version

This allows support to diagnose issues quickly.

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