# Installation & Setup FAQ

### **What do I need before installing Chat Video Pro?**

Before installing, make sure you have:

* A supported version of **Adobe Premiere Pro**
* A stable internet connection
* A valid Chat Video Pro license key
* A **fal.ai** account with credits

Chat Video Pro runs inside Premiere Pro and requires access to external AI models to function fully.

***

### **Does Chat Video Pro work on both macOS and Windows?**

Yes. Chat Video Pro supports **both macOS and Windows**.

If you experience platform-specific issues:

* Restart your system
* Reinstall the extension
* Confirm OS permissions are not blocking extensions

***

### **Where do I enter my license key?**

Your license key is entered during the setup process inside Chat Video Pro.

License keys are delivered via email after purchase.\
If you don’t see the email, check your spam folder.

***

### **Why do I need a fal.ai account?**

Chat Video Pro does not process AI generations itself.

All image, video, and AI operations are handled by **fal.ai**, which provides:

* Pay-as-you-go billing
* Access to advanced AI models
* Transparent usage tracking

Without a connected fal.ai account, generations will fail.

***

### **How do I connect my fal.ai API key?**

1. Create an account at fal.ai
2. Add credits to your account
3. Copy your API key (`key_id:key_secret`)
4. Paste it into Chat Video Pro during setup or change it in the settings menu

Once saved, restart Premiere Pro to ensure the connection is active.

***

### **I installed Chat Video Pro, but the panel doesn’t appear**

Try the following:

1. Restart Premiere Pro
2. Open **Window → Extensions / Extensions (Legacy)** (depending on version)
3. Reinstall the extension
4. Restart your computer

If the panel still doesn’t load, confirm your Premiere Pro version is supported.

{% content-ref url="/pages/DlgpyymQR1sTGaAeyHk4" %}
[Compatibility](/getting-started/compatibility.md)
{% endcontent-ref %}

***

### **The panel opens, but nothing happens when I click Generate**

Common causes:

* Missing or invalid API key
* No credits in your fal.ai account
* Unsupported model selected
* Premiere Pro temporarily frozen

**Fix:**

* Confirm credits are available
* Re-paste your API key
* Restart Premiere Pro
* Try a simpler prompt first

***

### **I’m getting a “403” or “Unauthorized” error**

This usually means:

* Your fal.ai account has no funds
* The API key is incorrect
* Permissions were revoked or expired

**Fix:**

1. Log into your fal.ai dashboard
2. Add credits
3. Re-enter your API key
4. Restart Premiere Pro

***

### **Can I install Chat Video Pro on multiple computers?**

Each device requires its own seat.

If you need to use Chat Video Pro on multiple machines, purchase additional seats.

***

### **Do I need to be logged into the internet at all times?**

Some features work locally, but **AI generation requires an active internet connection**.

If you go offline:

* Local tools may still function
* Generations will fail until connectivity is restored

***

### **Is antivirus or system security blocking the extension?**

In some cases, system security tools may block extensions from running correctly.

If you experience unexplained behavior:

* Temporarily disable aggressive antivirus tools
* Whitelist the Chat Video Pro extension directory
* Reinstall and restart

***

### **I’m stuck during setup — what should I do?**

If setup doesn’t complete:

* Restart Premiere Pro
* Double-check license key and API key
* Confirm credits are available
* Try reinstalling the extension

Most setup issues are resolved with a clean restart and valid credentials.

***

### **How do I contact support if installation fails?**

* In-app: Gear icon → Contact Us
* Email: Support at <mark style="color:purple;"><chatvideopro@gmail.com></mark>

When contacting support, include:

* OS (macOS or Windows)
* Premiere Pro version
* Error message (if any)
* What step you’re stuck on

***

**Next:** Learn how to monitor usage and billing in the **Usage Dashboard**.

{% content-ref url="/pages/8teMzAnXOweDGrYD9JBK" %}
[Usage Panel](/getting-started/interface-overview/usage-panel.md)
{% endcontent-ref %}

**Prefer to have it built with you?** If you'd rather skip the guesswork, book a Founder Onboarding Session. We go through setup and your first workflow live inside Premiere — 60 minutes, your project, your pipeline. [BOOK YOUR SESSION →](https://checkout.chatvideopro.com/checkout/buy/6b983504-8882-45e4-9ca8-64ea1a28eddf)


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```
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```

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