> For the complete documentation index, see [llms.txt](https://docs.chatvideopro.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.chatvideopro.com/troubleshooting-and-faq/pricing-faq.md).

# Pricing FAQ

Answers about CVP packages, captions, audio, provider usage and refunds.

## Is Chat Video Pro a subscription?

You can choose a **one-time Creator Bundle ($199.99)** or a **Creator Pass ($24.99/month for one seat; $49.99/month for two)**. Base ($149.99) and Teams ($239.99) are separate lifetime core-panel packages. See [Pricing](/getting-started/pricing.md) and the [current packages](https://www.chatvideopro.com/products/) for the full comparison.

Creator Pass is optional. It unlocks the panel and panel expansions while active; it is not a required additional subscription for lifetime owners.

## Are captions included?

**Captions Engine is included in every version of CVP.** Preset selection, style customization and local styled-caption rendering do not use AI credits or carry a per-minute CVP styling fee. Cloud transcription, optional AI enhancement and assistant requests can incur separate Fal.ai usage. See the [Captions Engine guide](/features/studio/captions-engine.md).

## Is Audio Expansion included?

It is included with **Creator Bundle** and an **active Creator Pass**. Existing **Base or Teams** owners can add it for **$69.99 one-time**. It requires the core panel and is not standalone. Narration, effects/Foley, music and stem generation still use your Fal.ai balance.

## Does the Pass include the downloadable Expansion Kit?

No. The downloadable Expansion Kit (folder template, presets and LUT assets) is separate on every plan. Panel expansions, such as Audio Expansion, are a different kind of product.

## Why do I pay for usage after buying software?

CVP provides the editing interfaces and software access. Cloud AI processing is billed separately through **your own Fal.ai account**, including chat routed through OpenRouter, supported generation, cloud transcription and optional AI enhancement. A consumer ChatGPT subscription does not include this usage.

## Where can I see actual charges?

Open **Gear → Usage** in the panel or the [Fal.ai usage and billing dashboard](https://fal.ai/dashboard/usage-billing). Model, resolution, duration and repeated attempts affect the bill. The provider's dashboard and current terms govern its usage and balance.

## Do provider credits expire? Can I set limits?

Check the [current Fal.ai account terms and billing controls](https://fal.ai/dashboard/usage-billing). Available spending alerts, recharge controls, balance policies and expiry can change; CVP does not promise perpetual provider credits or unlimited use. Review the estimate and start with a small representative test.

## Can I use generated output commercially?

It depends on the provider/model terms, chosen route, intended distribution and your rights to input media or voices. CVP does not itself grant blanket ownership or commercial clearance. Read the relevant terms before delivering a job.

## Can I cancel or get a refund?

Lifetime software licenses have a **7-day money-back guarantee** under the [refund policy](https://www.chatvideopro.com/terms/). Creator Pass is cancel-anytime; **subscription payments are not refundable**, there is no free trial, and expansion access depends on an active subscription. Provider charges and downloadable digital assets have their own terms.

## Who can help with billing?

Use **Gear → Contact Us** or email **<chatvideopro@gmail.com>**. For provider charges, compare the job with the Fal.ai dashboard and contact Fal.ai support when needed.

## Can someone help me set up a project workflow?

**Optional paid setup help:** Book a **60-minute Founder Onboarding Session** to configure a workflow around your project inside Premiere. [Book your session](https://checkout.chatvideopro.com/checkout/buy/6b983504-8882-45e4-9ca8-64ea1a28eddf). It is a separate service, not a required software purchase or a replacement for billing support.