Trouble Accessing Downloads

Make sure you are signed in with the email account you used when purchasing.

✅ Sign In

Follow these steps to access your files:


Step 1: Open your order


Step 2: Sign in to your account

  • If prompted, log in using the same email you used at checkout

  • This step is important — your files won’t show correctly unless you’re signed in


Step 3: Access your downloads

  • Once logged in, your correct files will appear

  • You can now download everything normally


Why this happens

You must be logged in with your account email to access your downloads.


💬 Still stuck?

If you’re still having trouble accessing your files, feel free to reach out, and we’ll help you get set up right away. Support email: [email protected]

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